The New Buyer Journey Best Practices for 2021 and Beyond

April 20, 2021

By now, many dealers have accepted that digital retailing is here to stay. But with online-only retailers boiling down multiple dealership visits into a single all-in-one-experience, simply offering online purchasing options isn’t enough for brick-and-mortar dealers to compete. 

Rapid digitalization has changed the vehicle buying journey – which means dealers need to embrace new tactics and approaches for guiding buyers and building trust. 

To build trust in today’s consumer-first era, dealers need to meet customers where they are in their buyer journey with data-driven best practices according to each stage of the process.

Previous Flipbook
Crack the Code on Pre-Owned Inventory Acquisition: Dealership Playbook
Crack the Code on Pre-Owned Inventory Acquisition: Dealership Playbook

Discover how to monetize your customer portfolio using data driven strategies for pre-owned acquisitions an...

Next Flipbook
Crack the Code on Working the Service Drive: Dealership Playbook
Crack the Code on Working the Service Drive: Dealership Playbook

Discover strategies your dealership can use to make the most of its service drive. Explore our dealer playb...