https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf
GREAT LEADER
GREAT TEAM
GREAT CUSTOMER EXPERIENCE
32% of customers would
walk away after just one
bad experience.
73% of customers say
customer experience is an
important factor in their
purchasing decisions.
42% of customers would
pay more for a friendly,
welcoming experience.
