36 Point Checklist If Your Dealership is Mandated to Close

Issue link: https://resources.automotivemastermind.com/i/1223934

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Ensure all loaners vehicles have been returned; it's vital to mitigate the risk of vehicles being damaged/overused because the store is closed and the customer couldn't pick up their vehicle which was being repaired Ensure parts suppliers know the service drive will be closed and inform them of the protocol being put in place for deliveries • Try to stop expected deliveries to avoid a shipment arriving and having no one there to receive it Proactively cancel any scheduled service appointments that are scheduled within the closure period Human Resources Put a hiring freeze in place Check with HR to ensure a plan is in place to keep benefit payments current to avoid a lapse in coverage for your team and be sure that all employees know of the benefits available to them (i.e. Teladoc, EAP, etc., if applicable) Collect cell phone and emergency contact numbers for all staff and distribute to all managers Come up with a call tree or group text communication plan in case of an emergency Set all "away messages" on staff voicemail boxes and emails if not working remotely Ensure all management & sales staff know how to call in and check their voicemail or forward calls from their desk lines to their cell phones Have employees take any personal items home to reduce the possibility of theft Ensure staff has the proper login information for all of your tech stack as well as the proper equipment to function at home if needed such as laptops, iPads etc. • Keep track of all company-issued devices that are being used remotely by employees Encourage your employees to obtain their COVID-19 updates from trusted, valid sources such as the CDC and WHO, and to come to management directly for updates regarding the future state of the business If your team will be working remotely, remind them that this is not a vacation and there is plenty of work to stay productive from home such as: • Working on building their database, doing OEM or vendor e-learnings, and growing their social media presence to stay connected with their customers Facility Management Make sure all receivables are submitted Notify all vendors the dealership is closing (security company, cleaning crew, local authorities, car shipping companies) Confirm the dealership is not liable for any franchise agreement infractions by closing Adjust thermostats to conserve energy cost while closed and power off computers Post signage on all entrances stating that the dealership is closed and will be sending communication, whether it be text or e-mail, to clients with the ETA on reopening • Update Google, Facebook, Website and others with hours of operation and how to contact an employee of the dealership if necessary Back up all computers, scan important files and place them in a secure location File an insurance claim for "Business Interruption" even if your carrier denies it or if you have "Pandemic Exclusions"; do it, anyway, in case the government covers it WE'RE HERE FOR YOU! automotiveMastermind.com 800.801.0018 | info@automotiveMastermind.com ©2020 automotiveMastermind®. All rights reserved. | A business unit of IHS Markit™ Remain positive and keep a calm demeanor throughout the store closure process. Your team is looking toward their leadership for comfort, so remind your employees that together, you will come out of this stronger than ever. Mastermind is committed to support our dealer community in any way that we can. For additional dealership resources surrounding COVID-19, click here.

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