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How Mastermind Empowers Dealerships to Improve their Customer Experience

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800.801.0018 | info@automotiveMastermind.com ©2020 automotiveMastermind®. All rights reserved. | A business unit of IHS Markit™ LEARN MORE ABOUT MARKET EYEQ automotiveMastermind.com Unrivaled Access to Actionable Customer Insights To give our dealer partners access to their entire local market, Market EyeQ combines insights from, 200 million households, 3.2 billion ownership records and 650 million vehicle records. Loyalty means profit for dealerships, and that loyalty is built through excellent dealership customer experience. Dealership sales tools without that focus will constantly shortchange long-term loyalty for short-term results, harming ROI over time with a short-sighted approach and putting your dealership on the defensive in a competitive conquest environment. Other dealership solutions also fall short in providing actionable insights because their tools are limited by low-quality data. Mastermind ensures our dealer partners have access to high-quality insights through data partnerships with IHS Markit, TransUnion, CARFAX and other industry-leading sources to identify, communicate with and help close high-quality leads who are in the market for a new vehicle. Seasoned Field Experts with Real World Expertise Mastermind's roots in auto dealership showrooms drive our "Always a partner, never a vendor" mantra. It's why our Dealer Relations Managers, who have worked sales desks themselves, make the commitment to spend the day on site at your dealership every 30-45 days. We know there's no substitute for being on the ground with your team, and that's why our dealer partners consider us family and not just a business partner. It shows in our training, which goes beyond basic sales skills, to ensure your investment in Mastermind's solution is paying dividends throughout your dealership and empowering everyone who interacts with customers does so with the utmost knowledge of that customer's needs. That's the power of Mastermind's predictive customer experience solutions, born from dealership showroom floors and powered by the best and most relevant data available. The results speak for themselves. Our dealer partners report results that include: • Loyalty retention improvements as high as 15% • As many as 15 incremental conquest sales per month • Conversion of service customers into new car buyers at a rate 4x higher than the competition Request a demo to learn how Market EyeQ works and why the combination of data, marketing and white-glove service helps our dealer partners win repeatedly.

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