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Dealership Guide: Customer Communication Amid Inventory Shortages

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Tips and tactics for connecting and staying ahead As inventory shortages prompt some customers to look online or even switch brands, it's critical dealers do not stop communicating with their audience, regardless of their available inventory. If you're not communicating with your customers, your competition is. Look for proactive and strategic opportunities to stay in consistent contact with your customers by pivoting your marketing messaging to focus on three key areas. BRAND LOYALTY AMONG U.S. CONSUMERS FOR NEW VEHICLES DROPPED TO A SIX-YEAR LOW IN JUNE 2021. IHS Markit

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