Service-to-Sales Opportunities
For your service team to effectively work the drive,
your strategy and process needs buy-in from the rest of
your dealership, including sales and F&I.
Ask yourself:
• Would your team know if there was a great sales
prospect in the service drive?
• What's their process for finding out?
• Would they know what to say to them or what a
good offer looks like for them?
Breaking down the barriers between departments
means everyone is working off of the same information.
The entire dealership, from the general manager to
service advisors, needs to understand and contribute to
the service drive selling process. This is key to ensuring
your efforts are both consistent and collaborative.
