Ebooks

CLIENT OVER LEASE MILEAGE "Did I catch you at a good time? The reason for my call, and it's primarily a courtesy call, is based upon the most recent service records we have for your vehicle. It looks like you are trending to be over your allowed lease mileage by the end of your lease. Naturally, we want to help you avoid any future financial headaches, so I wanted to see when you would have some time to stop by this week and look at some lease-end options to either help you avoid or at least minimize any mileage penalties you might accrue. What day works best for you this week?" CLIENT OUT OF WARRANTY "Did I catch you at a good time? The reason for my call, and it's primarily a courtesy call, is based upon the most recent service records we have for your vehicle. It looks like you are trending to be out of your original manufacturer warranty at this time. Obviously, we want to help you avoid any future financial headaches, so I wanted to see what day this week would be good for you to stop by and look at a few different options to see how we can keep you under coverage, whether it's looking at additional warranty for your vehicle, or looking at a new vehicle with fresh warranty. What day this week works best for you?" VEHICLE ACQUISITION "Did I catch you at a good time? I noticed you were coming in for service in a couple of days, so I was reviewing your account. We've had many customers looking for quality, good condition used [Current Model] like yours. We would be willing to offer you above market value for your current vehicle after performing a quick, no obligation required mechanical inspection, even if you don't purchase from us. Would you be interested in selling your [Current Make]? Let's chat when you're in for service." Call Scripts

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