The first step in any effective customer retention campaign is establishing relevant goals to set up
your team for success from the start.
Set regularly scheduled meetings with each department manager to get their feedback and
understand what's preventing customers from re-signing on the dotted line, as well as brainstorm
effective solutions for customer retention and proactively identify future challenges on the horizon.
ASK:
» Does every member of your team
understand their individual role
and responsibilities?
» Who oversees updating your team on
changes to your goals or objectives?
» How do you know if your team is
comprised of the right people doing
the right things?
» How are you tracking and measuring
your employees' individual skill sets
and strengths?
