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3. Implementation Timeline
• What is the timeline for installation? What prerequisites need to be in place before starting?
4. Success Metrics
• What KPIs should I expect from your solution?
• How do you recommend measuring success?
5. Customer Impact
• Will this solution improve customer experience? If so, how?
6. Ongoing Support Commitment
• What kind of ongoing support does your team offer to ensure optimal use of the product over time?
• What is your support process if issues arise during integration or use? How do I know whose responsibility
it is when multiple systems are involved?
7. References and Competitive Comparison
• Who is currently using your solution successfully? Can you provide references? How does your product
compare to competitors offering similar solutions?
Why Partner Accountability Matters
Holding your technology partners accountable ensures that their solutions align with your dealership's
goals while minimizing risks during implementation. In short:
• Partners should provide transparent answers about integration challenges,
• Share clear communication about timelines and deliverables to prevent surprises, and
• Ensure ongoing support ensures long-term success.
By asking these questions upfront, dealerships can avoid common pitfalls associated with adopting
new technology.
Conclusion
Purchasing AI-powered software requires collaboration between dealerships and provider—
and accountability on both sides is key to success. Use this checklist during evaluations to ensure that
you choose to collaborate with a company who understands your needs, provides reliable support,
and delivers measurable results over time.
Want to give your dealership an unfair sales advantage? Partner with Mastermind, automotive's
trusted data and technology provider, to empower your team with Actionable Intelligence
TM
and sell more cars faster. Get a free demo today.
