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10 Tips to Close More Deals with Transformed Customer Experience

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88% THE PERCENTAGE OF CUSTOMERS USING THE INTERNET TO SHOP FOR CARS 9 Customers are doing their homework before they reach the showroom and are still conducting research via mobile once they've arrived at the dealership. Standout by exceeding customer expectations and provide as much information as you can to help the customer reach their decision. Empowering customers with information you provide online and with personalized marketing creates the perception that you aren't just a regular dealership—you're a trusted advisor. HELP THEM MAKE DECISIONS 8 9 "2016 Car Buyer Journey Study," Cox Automotive

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