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How To Know More About Customers In The New Buyer Journey

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70% ยน of all car purchase decisions are influenced by the Internet and approximately 90% 2 of vehicle shoppers conduct their research online before ever setting foot inside a dealership. 1 "Digital Influence: How the Internet Affects New Product Purchase Decisions." nielsen.com http://www.nielsen.com/us/en/insights/news/2013/digital-influence- how-the-internet-affects-new-product-purchase-decisions.html 2 "86 Percent of Car Shoppers Conduct Research Online Before Visiting A Dealership." geomarketing.com http://www.geomarketing.com/86-percent- of-car-shoppers-do-research-online-before-visiting-a-dealership The volume of information and resources at potential buyers' disposal renders them cautious and more discerning, forcing dealers out of their comfort zones. Now, dealers must re-think their marketing and processes to be successful. Specifically, understanding when customers are ready to buy along with how to reach them determines a dealership's success. Dealers can gain this understanding by harnessing customer data. To help you better determine your success, we've researched and distilled all you need to know about understanding and engaging customers utilizing Big Data in the new market landscape. These three approaches can lead you to targeted, profitable marketing and improved sales.

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