7
BUILD A CULTURE YOU
WANT TO BE PART OF
No dealership with a bad employee experience can
deliver a great customer experience.
It's very difficult for your employees to dedicate
themselves to your customers' happiness if they don't
feel that same commitment from you in return.
As a leader, treat people as you'd want to be treated,
with respect and care for their well-being. Expect
and require the same from everyone on your team.
While you might be tempted to make an exception for
someone who's highly skilled but toxic to be around,
their extra performance is almost never worth the
drag they create on everyone around them.
WE INTEND TO
CONTINUE OUR
PRACTICE OF WORKING
ONLY WITH PEOPLE
WHOM WE LIKE AND
ADMIRE. THIS POLICY
NOT ONLY MAXIMIZES
OUR CHANCES FOR
GOOD RESULTS, IT
ALSO ENSURES US AN
EXTRAORDINARILY
GOOD TIME.
WARREN BUFFETT
CHAIRMAN AND CEO OF
BERKSHIRE HATHAWAY
