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GETTING THE JOB DONE: 7 TIPS TO BECOME A BETTER DEALERSHIP LEADER

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4 CONNECT AUTHORITY TO RESPONSIBILITY Authority is the power to decide how something gets done. Responsibility is being held accountable for whether something gets done. For every metric that you hold someone responsible for meeting, do they have the authority to do what needs to be done? What if they would do things differently than you would? If your people can only do what you tell them to do, the way you tell them to do it, then they only have responsibility and not authority – and if they fail, then you should be held responsible as a leader, not them. Real leadership means letting people make decisions. If you don't trust them to make those decisions, then why are they in a decision-making role? THOSE WHO ENJOY RESPONSIBILITY USUALLY GET IT; THOSE WHO MERELY LIKE EXERCISING AUTHORITY USUALLY LOSE IT. MALCOM FORBES FORMER PUBLISHER OF FORBES MAGAZINE

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