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6 Tips for Employee Guidance & Communication If Your Dealership Doors Close for Business

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6 Tips for Employee Guidance & Communication If Your Dealership Doors Close for Business 1. Above All, Focus on Their Safety and Health Your team's well-being should always be your top priority. Do not compromise that. If they are feeling ill, encourage them to stay home and utilize PTO until they recover. 2. Empathy and Adaptivity are Key Many of your employees may be parents to children whose schools' have closed, and they may need to help their children with virtual learning activities. Be considerate of these uncontrollable circumstances and offer flexibility when its needed. 3. Dilute Negativity with Your Positivity Let your positivity radiate throughout your team. Encourage your employees to obtain their COVID-19 updates from trusted, valid sources such as the CDC and WHO, and to come to management directly for updates regarding the future state of the business. 4. Get Familiar with Employee Benefits An Employee Assistance Program could become a popular benefit perk to help employees with their mental health needs during this stressful time. 5. Stress the Value of Productivity from Home Social distancing is not a vacation. Encourage your team to stay productive by working on building their database, doing OEM or vendor e-learnings, and growing their social media presence to stay connected with their customers. 6. Identify Remote Solutions Tools like Zoom Video Conferencing or GoToMeeting allow your team to work from home just like they were at their desks in the dealership. Beyond that, make sure your team can access as much of your tech stack remotely as possible (CRM, DMS, etc.). As the state of the automotive industry is evolving by the hour, the possibility that your dealership may be asked to close its doors for business is not a radical thought. We've compiled six tips to help you communicate with and guide your staff if you find yourself in a situation where you need to temporarily shut down your operations as the industry navigates concerns around COVID-19. WE'RE HERE FOR YOU! automotiveMastermind.com 800.801.0018 | info@automotiveMastermind.com ©2020 automotiveMastermind®. All rights reserved. | A business unit of IHS Markit™ Remain positive and remind your employees that together, they will come out of this stronger than ever. Mastermind is committed to support our dealer community in any way that we can. For additional dealership resources surrounding COVID-19, click here.

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