Data and analytics-driven insights improve the dealership customer experience.
The more your people know about your prospects and customers, the more they can personalize the
experience your dealership provides.
Today's consumers want – and expect – an efficient and personalized buying experience. They don't
want to wait around unnecessarily, and they want to be presented with viable options rather than spend
a lot of time digging through details themselves.
Service drive teams that embrace data and analytics are empowered to improve their service retention
rates and customer satisfaction scores while contributing more to your dealership's bottom line.
WOULD PAY MORE
FOR GREATER
CONVENIENCE
43%
OF CONSUMERS
WOULD STOP DOING
BUSINESS WITH YOU
AFTER JUST ONE
BAD EXPERIENCE
42%
OF CONSUMERS
WOULD PAY MORE
FOR A FRIENDLY,
WELCOMING
EXPERIENCE
32%
OF CONSUMERS
www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf
