Call Script
Hello [Customer Name],
This is [your name], and I'm a [title] with [dealership]. I wanted to reach out and check-in.
Right now, it's critical to have access to dependable transportation. Do you have any
concerns with your current vehicle?
(If answered yes, in need of service or repair) No problem. We're here to help! I'd love to
connect you to a member of our service department to discuss your options and schedule
your service.
(Wait for response)
Great. They'll also be able to walk you through the expanded accommodations and services
we put in place for the health and safety of you and our team, including vehicle pick-up and
drop-off and additional sanitation processes. Can I connect you with them now?
(If object)
No problem. When would be a better time for them to reach out?
(If answered yes, in need of new vehicle) No problem. We're here to help! Let's get you
connected to a member of our sales team who can discuss your options and determine the
best way we can assist you.
(Wait for response)
Great. They'll be able to walk you through our expanded accommodations, like virtual
vehicle walk-thru and appraisals. Do you have time to speak with them now?
(If object)
No problem. When would be a better time for them to reach out?
WE'RE HERE FOR YOU!
automotiveMastermind.com
800.801.0018 | info@automotiveMastermind.com
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We hope you find these templates useful in your outreach to customers as the essential service drive,
drives business continuity for your dealership.
For additional dealership resources surrounding COVID-19, click here.
