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The New Buyer Journey Best Practices for 2021 and Beyond

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PRE-RESEARCH PHASE The most critical time for any contact to be made with a potential customer isn't when they've begun reaching out to every dealership in town – it's before they even start shopping. But how do you know who to target with your message, or even what to say once you choose? To reach buyers in the pre-research phase, dealers need to predict which customers in their market are going to purchase next based on what information they've learned in the past. Dealership marketing tools powered by behavior prediction technology automate this processs, fueled by data including insights from a dealer's CRM and DMS. PRE-RESEARCH PHASE BEST PRACTICE: REACH POTENTIAL CUSTOMERS EARLY WITH ADVANCED TOOLS

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