Strategic Staffing Checklist
for Dealerships in 2022
Personnel decisions are never easy. Prolonged market disruptions paired with continued industry evolution
certainly haven't made those choices any easier.
By analyzing your dealership's unique needs, hiring managers can take a competency-based approach
to staff a nimble and efficient dealership team, as well as tap into today's growing, talent-rich pool to
potentially discover an edge on the competition.
What is Your Dealership's Greatest Need Right Now?
While some dealerships trimmed their staff in 2021 to cut
costs, many attempted to return to regular staffing levels
but failed to reach previous sales goals along the way. As
the industry continues to ebb and flow, hiring managers are
still determining the best way to structure their operations.
Discover what your team needs by sitting down
with team members from top to bottom, discussing
as needed:
̆ What size team do you need to improve the customer
experience from beginning to end.
̆ Internal reporting dashboards to analyze both the
individual employee and whole team performance.
̆ Areas to improve efficiency or departments that may
be underperforming.
̆ Customer reviews to see what your audience is
expecting, where your team is delivering and where
you're missing the mark.
̆ Your dealership's current job descriptions to identify
gaps in skillsets or job functions.
of franchise dealers say
finding and hiring the
right employees is
currently a challenge.
Cox Automotive, 2021
Dealership Staffing Study
72%