Strategic Staffing Checklist for Dealerships in 2022

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Strategic Staffing Checklist for Dealerships in 2022 Personnel decisions are never easy. Prolonged market disruptions paired with continued industry evolution certainly haven't made those choices any easier. By analyzing your dealership's unique needs, hiring managers can take a competency-based approach to staff a nimble and efficient dealership team, as well as tap into today's growing, talent-rich pool to potentially discover an edge on the competition. What is Your Dealership's Greatest Need Right Now? While some dealerships trimmed their staff in 2021 to cut costs, many attempted to return to regular staffing levels but failed to reach previous sales goals along the way. As the industry continues to ebb and flow, hiring managers are still determining the best way to structure their operations. Discover what your team needs by sitting down with team members from top to bottom, discussing as needed: ̆ What size team do you need to improve the customer experience from beginning to end. ̆ Internal reporting dashboards to analyze both the individual employee and whole team performance. ̆ Areas to improve efficiency or departments that may be underperforming. ̆ Customer reviews to see what your audience is expecting, where your team is delivering and where you're missing the mark. ̆ Your dealership's current job descriptions to identify gaps in skillsets or job functions. of franchise dealers say finding and hiring the right employees is currently a challenge. Cox Automotive, 2021 Dealership Staffing Study 72%

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