Identify and prioritize the best
opportunities to keep customers
engaged at each stage of
their owner journey, including
post-purchasing messaging
related to options like
maintenance plan upgrades,
as well as regular brand updates.
1
» Touch base with customer to gauge
satisfaction with their current lease and
address any immediate concerns.
» Set the stage by discussing current and
projected rates and availability.
» Inquire about future lease plans and
changes in their needs.
