» Explore lease extension options to bridge
the gap between contracts if their desired
vehicle is not currently available.
» Discuss pre-order or reserved sale options
and estimated delivery dates.
» Look at what similar models are
immediately available that meet their needs.
» Worst case scenario, ensure the customer
processes their lease buyout at your store,
not through their captive finance company.
Capitalize on the gross opportunity and
leave the customer with a positive CX.
3
Work with your customers to
explore every opportunity to
get them into the right vehicle
by building personalized offers
calculated with their equity and
accounting for any available
incentives. Stay connected with
customers who do buy-out
their lease, regularly
reconnecting with information
on incoming inventory and
more to build future loyalty.
