Issue link: https://resources.automotivemastermind.com/i/1234734
Service Drive Email and Call Templates to Utilize During COVID-19 Disruptions Service Only Email Hi [Customer Name], While automotive sales have currently been suspended in [state], ensuring our customers have access to safe, reliable transportation is our personal responsibility. Our service department is open – and we at [dealership] are here for you. We've deployed multiple procedures to maintain the health and safety of our staff and customers. This includes regularly cleaning and disinfecting the service bay numerous times throughout the day, instituting staff social distancing protocols that follow CDC guidelines and adhering to stringent health and hygiene protocols. We've also expanded our service accommodations, including: • Complimentary vehicle pick-up and drop-off. • Online reservations and appointment requests. • Additional sanitization and protective accommodations, including complimentary interior wipe-downs and using disposable steering wheel, seat and floor mat covers. • [Add in additional dealership offerings] If your vehicle is in need of service or repair, we're dedicated to providing you quality and safe care when you need it most. If there's anything our team can do for you, let us know. Our current business hours are: Monday - Friday, [0:00am – xpm] Saturday, [xam – xpm] Sunday, [xam – xpm] Please let us know if there is anything we can do to support servicing your vehicle. [Name, Title] [Dealership] [Phone number] Many states across the country have legislations in place that permit dealerships to only operate their service drives, classified as an "essential business", with the showroom remaining closed for new car sales. We've put together some email and call templates for you to drive customers in for service or even discuss getting them into a new car, while remaining empathetic to the sensitive scenario we are all still facing as COVID-19 continues to embed into our nation. All highlighted text is intended for you to customize based on your individual dealership's offering.