Review and consider modifying your current sales quotas, goals and pay plans
Review all leads that came through in last 60 days
• Send them a personalized email that store is open
Review what leases were scheduled to mature during the closure
Ensure alignment on socially distant customer interactions
• Staff wearing masks, maintaining social distancing, not shaking hands, etc.
Setting Up the Service Department
Ensure you're prepared to accommodate service customers in the new dealership
experience
• Offer VIP treatment with services such as vehicle pick-up and drop-off
• Take stock of your telecommunication and technology needs
Have your BDC begin service dials prior to opening
• Ensure as many service appointments are scheduled/confirmed
• Consider offering service specials to drive traffic and promote re-opening
Institute video calls with service advisors for initial diagnostics and evaluations to
boost consumer confidence
Expand precautionary measures, such as vehicle
disinfection before re-delivery and utilizing disposable
seat, floor mat and steering wheel covers
Review any open or unaccounted for transactions &
receivables
• Review parts receivables and consider putting
some accounts on COD
• Review warranty receivables
• Audit and review age of open repair orders
• Consider lost opportunities such as overdue open
recalls – Consult with OEM, CARFAX, etc.
Ensure all service loaner cars are accounted for,
washed and fueled
DID YOU KNOW?
Market EyeQ's Service
Conquest feature provides
insights to convert your
service customers into new
car buyers, whether they've
bought from you before or not.
LEARN MORE>>
