Case Studies

Mastermind Provides Unprecedented Virtual BDC Support Amid COVID-19

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" " " " " " Learn more from dealer partners about the benefits they experienced when Mastermind helped them jumpstart their remote sales operations through the virtual BDC program: Mastermind has been proactively helping our dealership navigate these challenging times. I consider Mastermind not just a partner, the Mastermind team is like family to us. We need Mastermind now more than ever! Janet Feliciano, Dealer Principal/GM Hyundai & Genesis of South Brunswick During these difficult times, I am loving Mastermind more and more and I am glad that we have it because if we didn't it would be a disaster. Almost 50% of our daily sales come from it! Papa Seck, GM, Hall Honda Mastermind continues to be an invaluable partner for our dealership during these challenging times, coming forward with concrete strategy and direct support to help our business. Those strategies are proving to be the difference in our ability to still service our clients while preparing for life after COVID-19. Mastermind is providing true value to their dealers and we definitely need Mastermind now more than ever! Suzanne Cochrane, GM, Helms Bros. [Mastermindʼs virtual BDC] is doing a great job. We are weeding out the buy or die customers. We are following up right behind [their team] on all the people [they] reach out to and setting solid appointments. So very helpful for our business so far. Francesca Zupancic, GSM, Germain BMW of Naples [The Mastermind virtual BDC has been] very beneficial in helping us retain our current customers and increase our loyalty numbers. The feedback was very important to the team and provided a great conversation starter as we also reached out to each customer. Matt McNeal, GM Coggin, BMW Treasure Coast [Mastermind has] been a great assistance to me, as we have had to scale down our staff and have had to eliminate our BDC altogether. [Having the Mastermind team] set appointments for me to follow up personally and giving my team talking points and action plans, has been a savior for us to stay afloat during this uncertain time. [Mastermind is an] intricate part of our continued success. Tony Sosa, GSM, Infiniti of Coral

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