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The New Buyer Journey Best Practices for 2021 and Beyond

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At the same time, it's critical to ensure you're tracking how audiences interact across platforms to identify potential opportunities. Can your dealership identify which customers are using your website's trade-in estimator tool? How about which vehicles your customers are browsing online? Proactive dealerships are leveraging advanced marketing tools to connect their online and offline experiences. These tools allow dealers to automatically identify prospects exhibiting early buying behaviors across platforms. From here, tools like Mastermind create personalized touchpoints designed to nurture customers through their buying journey, tailored to a buyer's preferred communication and delivered at a time predicted to maximize their likelihood to engage. BEST PRACTICES AT WORK: DEALERS WHO LEVERAGE MASTERMIND'S PREDICTIVE MARKETING CAMPAIGNS GENERATE UP TO 15X ROI.

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