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The New Buyer Journey Best Practices for 2021 and Beyond

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As previously mentioned, establishing trust with your customers starts from your very first touch point. Show your customers exactly why they should trust your dealership by demonstrating you understand their unique needs. With affordability playing a huge role in auto shoppers' decisions, the most effective personalized marketing campaigns have a strong F&I component, with a targeted and actionable offer based on household financial data and other factors. By establishing this trust early on, dealers set the stage for a seamless customer experience that benefits their bottom line. BEST PRACTICES AT WORK: DEALERS WHO MARKET WITH MASTERMIND SEE THE LOWEST COST-PER-SALE IN THE INDUSTRY. $115 VS. $624 NADA average cost-per-sale

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