Customer Communication Best Practices to Prevent Defection + Call Scripts
Explore call scripts to prevent defection at your dealer. Foster a positive experience by staying in touch with finance and service customers. Learn more.
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Increase Loyalty & Retention
Learn how to increase dealership loyalty and retention at your dealership with these resources designed for auto dealers. Explore checklists, guides, and articles to help you sell more cars.
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3 Dealership Templates to Retain Loyalty Customers
By staying in consistent contact with customers after the sale, dealers are empowered to proactively prevent customer defection and build customer loyalty. Get started with these customer templates.
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10-Point Checklist to Proactively Retain Loyalty Customers
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Dealership Guide to Building Customer Loyalty & Proactively Preventing Defection
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3 Proactive Ways to Improve Customer Experience in the Automotive Industry
Learn how to be proactive in handling customer relationships at your dealership. Explore tips to improve the overall CX and enhance satisfaction rates.
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How Predictive Marketing Drives Dealership Customer Retention
Explore specific ways dealerships can enhance sales through customer retention through predictive marketing in the automotive industry.
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Guide to Dealership Customer Loyalty
Discover the guide to dealership customer loyalty. Learn why your dealership should focus on loyalty and how you can promote automotive customer retention.
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Path to Proactively Preventing Lease Buybacks
Discover Mastermind's tips to keep your customers engaged and satisfied throughout their lease. Learn to stop customer defection by preventing lease buybacks using this guide.
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3 Steps to Proactively Prevent Customer Lease Buybacks
Explore best practices for auto dealers to proactively prevent lease buybacks and customer defection to promote customer loyalty and drive sales.
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Maintain Proactive Communication with Your Existing Customers
Watch this quick video to learn how Mastermind can help you identify critical opportunities within an easy-to-use dashboard that helps you start conversations early and prevents defection.
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How Does Comprehensive Data Increase Your Bottom Line?
Data, it sounds boring but it's actually the key to your dealership's success, and when it’s actionable and accurate you can find customers before other dealerships even realize they're in the market.
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3-Step Guide to Protecting Your Dealership Loyalty Customer Base
Retention and loyalty are a critical factor in an automotive dealer's bottom line. Here are three key steps to increase customer loyalty and retention for your auto dealership.
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3 Reasons Why Dealers Need to Focus on Loyalty in 2021 More Than Ever
According to an IHS Markit report, “During the past several years loyalty has emerged as one of the most watched metrics in the US new vehicle industry, along with market share and profitability."
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How to Maximize the Profitability of Your Dealership's Customer Portfolio
Discover how leveraging personalized offers and enhancing your preowned inventory strategy can help your dealership maximize profitability.
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How Marketing to Customers During COVID-19 Increased Dealer Loyalty
According to an Automotive News survey in March 2020, 76% of dealers said they planned to cut marketing budgets during the pandemic. But if your goal is to sell more cars, why stop marketing?
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How to Drive Customer Loyalty in Your Service Drive this Winter
Discover how your dealership can increase customer loyalty in the service drive this winter by improving process efficiency and tailoring relevant offers to customers.
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Auto Dealer Grows Used Car Inventory and Loyalty with Mastermind
Learn how Mastermind empowered Fred Haas Toyota World to sell more cars and create a better car buying experience to maximize dealership profitability.
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3 Tips For Proactively Promoting Dealership Customer Retention
Customer retention can make or break a dealership’s bottom line. That’s why customer relationship management has become such a hot topic. Learn 3 tips for promoting customer retention in this post.
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The Mastermind Brochure
Get the only dealership solution you need to identify quality leads, increase retention, and expand your portfolio via service and conquest opportunities.
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Limiting Loyalty Defection with Conquest Marketing: What You Need to Know
Conquest marketing will be an integral part of maintaining market share as nomadic consumer behavior increases in 2020 throughout the remainder of the pandemic and beyond.
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