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  • Dos & Don’ts of Customer Experience in the Dealership Service Drive

    Dos & Don’ts of Customer Experience in the Dealership Service Drive

    Discover how to improve dealership customer experience in the service department to fuel retention and sales efforts with this list of CX do's and don'ts.

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  • Audi Nyack Success Story2:21

    Audi Nyack Success Story

    Hear from the Audi Nyack team as they talk about how Mastermind has helped their dealership gain new customers every month.

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  • Toyota Dealer Archives Market Leading Retention Rates

    Toyota Dealer Archives Market Leading Retention Rates

    Riverhead Toyota went from struggling with selling in the service drive to an enviable 19% average conversion ratio by understanding how to build dealership customer loyalty.

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  • Cadillac Dealership Sees 12 Months of YoY Record Sales with Mastermind

    Cadillac Dealership Sees 12 Months of YoY Record Sales with Mastermind

    Suburban Cadillac of Troy achieved 12 months of year-over-year record car sales which they primarily attribute to automotiveMastermind’s dealership sales and marketing solution, Mastermind.

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  • Auto Dealer Grows Used Car Inventory and Loyalty with Mastermind

    Auto Dealer Grows Used Car Inventory and Loyalty with Mastermind

    Learn how Mastermind empowered Fred Haas Toyota World to sell more cars and create a better car buying experience to maximize dealership profitability.

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  • Guide to Dealership Customer Loyalty

    Guide to Dealership Customer Loyalty

    Discover the guide to dealership customer loyalty. Learn why your dealership should focus on loyalty and how you can promote automotive customer retention.

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  • Audi Princeton Success Story2:54

    Audi Princeton Success Story

    Meet the team at Audi Princeton in New Jersey. Their dealership has seen a lift in sales due to Mastermind's ability to target loyalty, service, and conquest opportunities all from one tool.

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  • Building a Plan to Defend Your Loyalty Customer Base32:25

    Building a Plan to Defend Your Loyalty Customer Base

    automotiveMastermind expert Ian Grace, explores industry trends related to customer loyalty, actionable takeaways to proactively protect your loyalty portfolio and best practices to achieve sustainabl

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  • Leading Winning Dealership Teams: Cheat Sheet

    Leading Winning Dealership Teams: Cheat Sheet

    Discover tips for inspiring winning dealership teams. Doug Fleming, manager of Findlay Chevrolet dealership, shares how to be a successful leader.

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  • Focusing on Your Dealership Service Drive in 2022

    Focusing on Your Dealership Service Drive in 2022

    Explore why the dealership service drive is so important to dealership revenue and best practices for growing the service department.

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  • Summer Car Sales Guide for Dealerships 2022

    Summer Car Sales Guide for Dealerships 2022

    Discover how to elevate your sales during your dealership's summer sales events. Learn about the importance of engaging your customers in 2022.

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  • Why Dealers Should Focus on Customer Communication

    Why Dealers Should Focus on Customer Communication

    Explore the automotiveMastermind guide to dealership communication with customers. Learn why communication is important and how to use it effectively.

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  • 3 Reasons Not to Pump the Brakes on Dealership Marketing in 2022

    3 Reasons Not to Pump the Brakes on Dealership Marketing in 2022

    Discover why your dealership should maintain its focus on marketing strategies in 2022 despite rising prices and lack of incentives for customers.

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  • The 3 C's of Creating a Customer-First Dealership CX1:00:11

    The 3 C's of Creating a Customer-First Dealership CX

    automotiveMastermind's Carla Wade and Ian Grace discuss the “3 C’s” – committing to a consistent customer engagement strategy, creating efficiencies and calculating costs even amid ongoing inventory c

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  • Increasing Dealership Conquest Car Sales in 2022

    Increasing Dealership Conquest Car Sales in 2022

    Discover how to increase your dealership's conquest car sales in 2022. Learn how to take advantage of the current auto industry to grow your dealership.

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  • Path to Proactively Preventing Lease Buybacks

    Path to Proactively Preventing Lease Buybacks

    Discover Mastermind's tips to keep your customers engaged and satisfied throughout their lease. Learn to stop customer defection by preventing lease buybacks using this guide.

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  • A Dealership's Guide to Proactively Preventing Customer Lease Buybacks

    A Dealership's Guide to Proactively Preventing Customer Lease Buybacks

    Mastermind's guide to preventing lease buybacks and securing customer loyalty can help maximize dealership revenue. Learn how technology can support your efforts in this guide.

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  • 3 Tips to Improve Conquest Auto Sales

    3 Tips to Improve Conquest Auto Sales

    Discover 3 tips for effective automotive conquest marketing that will allow your dealership to increase sales. Learn how the Mastermind platform can help.

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  • Cultivating and Inspiring Dealership Teams

    Cultivating and Inspiring Dealership Teams

    In episode 11, Doug Fleming General Manager of Findlay Chevrolet, returns to Dealer Download to chat about cultivating and inspiring dealership teams.

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  • 3 Steps to Proactively Prevent Customer Lease Buybacks

    3 Steps to Proactively Prevent Customer Lease Buybacks

    Explore best practices for auto dealers to proactively prevent lease buybacks and customer defection to promote customer loyalty and drive sales.

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