3 C’s of Building a Better BDC

April 18, 2022

New vehicle inventory challenges, evolving consumer demands and changing buying models are making way for exciting new opportunities for dealership Business Development Centers (BDC).

While the BDC has long been an important part of a dealership’s sales process, proactive dealers are discovering new ways to leverage their BDC to support other key dealership operations, including service-to-sales and customer retention efforts.

Whether they have a dedicated team, a small skeleton crew or their sales department is playing the role, building a better BDC to support dealership-wide success in 2022 comes down to 3 C’s.

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