Customer Touchpoints Guide: Engagement Opportunities Across Platforms
As customers continue to look for convenience, personalization and efficiency in their buying experiences, customer experience both online and inside the dealership showroom are key.
Providing a convenient and personalized omnichannel retail experience is no longer an option – it’s the key to dealers’ continued success. By optimizing their omnichannel customer experience, dealers can provide a seamless customer journey across all platforms, from online browsing to in-store purchases.
Discover the customer touchpoints dealers need to consider to keep customers engaged and deliver a seamless customer experience across channels.