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Customer Communication Best Practices to Prevent Defection + Call Scripts

Explore call scripts to prevent defection at your dealer. Foster a positive experience by staying in touch with finance and service customers. Learn more.

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As customers defect at a greater rate than they return to the same dealership or brand – now is the time to plan ahead to achieve sustainable success and long-term profitability. 

By staying in consistent contact with customers at key touchpoints, dealers are empowered to proactively prevent customer defection and build customer loyalty.

Get started with these tips and call scripts, customized to each customer.